» In Mild Dissent and Some Agreement
5 hours ago by Beagle Research Group, LLC from Denis Pombriant
Re: Larry Dignan’s ZDNet Piece “Apple’s supply chain flap: It’s really about us” When he died, the cover of the New Yorker had a cartoon of him checking into heaven and St. Peter looking him up on, what else?  An iPad.  So began the mythologization of Steve Jobs. There was a lot to like about [...]

» How a Satisfaction Survey Tarnished My Customer Experience
8 hours ago by CRM Magazine Blog from David Myron
Normally, I am very satisfied with AAA’s service. However, this week I wasn’t. On my way home from work Wednesday night I exited the train from Manhattan at about 8:05 p.m. to discover that my car wouldn’t start. I called AAA and the female voice on the other end told me a tow-truck driver should [...]

» Regulating the Internet
11 hours ago by Beagle Research Group, LLC from Denis Pombriant
Call it Karma.  A week after we celebrated the ignominious back down forced on the congressional supporters of PIPA and SOPA and their corporate feeders, The New York Times ran a story about how even, or especially, on the Internet, some things have not improved since Roman days.  Caveat emptor, buyer beware. I call your [...]

» How Social a Social Customer Are You?
11 hours ago by Think customers: The 1to1 Blog
When it comes to considered purchases it seems that everyone--B2B and B2C buyers alike--wants a second opinion. In fact, 100 percent of the nearly 100 respondents to 1to1's recent survey How Social a Social Customer Are You? seek recommendations on occasion before purchasing an item important enough to research before buying. While only about a third of the survey respondents seek recommendation ...

» How to Drive Sales Offline With Local Online Calls to Action
12 hours ago by Small Business Marketing Blog from Duct Tape Marke from John Jantsch
How to Drive Sales Offline With Local Online Calls to ActionThis content from: Duct Tape Marketing How to Drive Sales Offline With Local Online Calls to ActionThis content from: Duct Tape Marketing One of the real underutilized opportunities these days is to use your online presence to drive local offline sales. In order to do this you must think beyond the content aspects of your website and star ...

» The customer’s role in CRM: speak up
1 day ago by CRM Outsiders from cbucholtz
By Chris Bucholtz When you work with CRM all day, you start to look at your interactions through CRM-tinted glasses. Sadly, much of what you see encapsulates the way CRM is either misused or ignored. For instance: Dear business that sends me too much junk: I appreciate that your email marketing system is integrated with [...]

» Why Google’s New Privacy Policy Doesn’t Change Much for Marketers
1 day ago by CRM Magazine Blog from Judith Aquino
Google riled up the online community again when the search behemoth announced on Tuesday that it plans to lump more than 60 of its privacy policies into one simple rule, starting March 1. “Our new Privacy Policy makes clear that, if you’re signed in, we may combine information you’ve provided from one service with information [...]

» The Call Center Summit, at the end of the day
1 day ago by CRM Magazine Blog from Leonard Klie
I’m still trying to decide why I came back last night to blustery, wintery New York after three fine days in sunny Orlando, Fla., the site of the annual Call Center Summit. Starkly different climates aside, I wished my trip in Orlando could have been longer because the Call Center Summit, organized by the International [...]

» IPad, Mercantilism and the Chinese Plantation
1 day ago by Beagle Research Group, LLC from Denis Pombriant
“The test of a first-rate intelligence is the ability to hold two opposed ideas in mind at the same time and still retain the ability to function.” ~F. Scott Fitzgerald This is not a post about CRM. If you could apply Fitzgerald’s definition of a first-rate intelligence to a thing or group endeavor—always a dubious [...]

» Activity Feeds Solution +amp; Development Environment
1 day ago by Microsoft Dynamics CRM Team Blog from crmblog
This article focuses on the engineering behind the Activity Feeds solution and explains how to use it safely in your Development environment where you plan to build and export your solutions. If you are new to the term Activity Feeds and would like to learn about it and install it, then follow this article Introduction to Activity Feeds solution. How is Activity Feeds Feature any different than re ...

See all the latest posts on the Blog Toplist!